To obtain customer information from Atlassian, authorities and law enforcement officers must provide a court case appropriate to the type of information sought, such as a subpoena, court order, or warrant. For example, Atlassian does not provide non-public Customer Content unless it serves a valid search warrant issued by a federal or state court authorized to issue search warrants on evidence of probable cause, requiring Atlassian to disclose the Content. Please read this policy before submitting a law enforcement request to Atlassian. Your legal team needs reliable tools to help them create and share documents, manage risk, communicate effectively, and react quickly. Easily create and centralize information such as commonly used legal forms, decision tabs, and meeting notes. Manage permissions so that only the right people have access to relevant information and use simple version control to stay informed of changes to documents. Atlassian will retain customer data for 90 days from receipt of a valid request from law enforcement. Atlassian will retain the information for an additional period of 90 days if a valid request for an extension of retention is received. If Atlassian does not receive formal legal process for information retained prior to the expiration of the retention period, the retained information may be deleted after the retention period has expired. We have modified our terms to better reflect our current product offerings and go-to-market activities. We consider the new conditions as a significant improvement over the previous customer agreement, which has been in force for more than 4 years. We know legal terms are boring, but that`s important, and we encourage all customers to read the new terms. U.S.
law allows Atlassian to respond to requests for customer information from foreign law enforcement agencies issued through a U.S. agency. Court either by means of a mutual legal assistance contract (MLAT) or a request for mutual legal assistance. It is our policy to respond to such requests ordered by a court in the United States only if they are properly served, appropriately described, made under the authority of the requesting authority or agency, and in accordance with applicable legal process. Atlassian will assess emergency requests from foreign law enforcement agencies on a case-by-case basis, in accordance with U.S. law and the laws of other countries, as applicable. Emergency requests can be addressed directly to Atlassian using the procedure described below. Help us make legal wages more transparent. Get exclusive access to anonymized legal salary data. Emergency requests can be emailed to email@example.com with the subject line «Emergency Disclosure Request» and complete and submit this form. Atlassian Marketplace offers hundreds of integrations, plug-ins, and add-ons to help your legal team While we agree to accept requests from government agencies and law enforcement in this way, neither Atlassian nor our customers waive any legal rights based on this hosting.
We encourage law enforcement officers who request information about Atlassian`s customers to review our product descriptions before preparing for legal proceedings and submitting your request, order, or warrant. Trello, for example, allows teams to organize information. Available customer information relating to Trello may include, in addition to basic account information, IP access information, board member information, and/or content. Another example, Bitbucket makes it easy for teams to collaborate on code development. In addition to basic customer information, customer information available with Bitbucket can include data that the user created and last accessed the Bitbucket account, IP addresses associated with connections to a user account, team memberships, and source code (content) stored in a Bitbucket repository. Cloud-based IP management software that helps users prepare and manage global IP connections. and document workflows to track and monitor key transactions. And much more.
When requesting client information, law enforcement agencies should provide as much of the following information as possible. By providing the following credentials, Atlassian can respond more easily and in a timely manner: If you choose not to accept the updated terms, be sure to cancel your support or cloud subscriptions before your next renewal, disable your auto-renewal settings, and do not order new Atlassian products. (But we`d really hate to see you go!) Atlassian is different from most companies when it comes to selling products. We don`t have long-negotiated business sales cycles and instead optimize for great products, transparent pricing and consistent terms. This orientation allows us to build the best possible products at competitive prices. To this end, Atlassian may not make any changes to its terms. Meeting standard terms with all Atlassian customers also allows us to focus our resources on meeting our obligations to our customers. Remember that the updated terms have been carefully drafted to be fair to you and us and to avoid any negotiations. Atlassian assesses emergency requests on a case-by-case basis. If you provide information that gives us a good faith belief that there is an emergency with an imminent danger of death or serious physical injury to a person, we may provide the information necessary to avoid such harm if we are able to do so in accordance with applicable law.
Email address for law enforcement matters and to send the legal proceedings: Any request must include the contact details of the relevant authorized authority or law enforcement officer submitting the request, including: Please note that requests for testimony must be served personally on our registered representative for service of the proceeding. We do not accept such requests in person or by email. Atlassian reviews all government data requests. Atlassian strictly interprets data requests and attempts to limit or reject requests that are too broad or that seek a large amount of information or that affect a large number of users.
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